Travel Agency Service Case Analysis

Author: Xu Yunsong
Publisher:
Publish Date: 2002-04-01
Features: This book is a national vocational school tourism service and management professional teaching material organized and compiled by the Department of Vocational Education and Adult Education of the Ministry of Education, and is a planned textbook by the Ministry of Education. The main content of this book includes comments, analysis, and handling methods of representative cases encountered by tour guides when working domestically, as well as relevant policies and regulations. The cases in this book are collected from practical experiences in travel agency services, making them real and credible. In the comments and handling sections, the author combines collective wisdom, avoiding simplistic preaching and instead using reasoning to persuade readers, leaving space for readers to reflect and gain beneficial insights. The purpose of this book is to enable students of tourism service and management in secondary vocational schools to understand more service cases and learn problem-solving methods from them; at the same time, it broadens students' knowledge and enhances their future employability. This book can also serve as a training textbook for the tour guide qualification examination and annual review for tour guides.