Front Desk Service and Management

Author: Blue Imagination Press
Publisher:
Publish Date: 2002-04-01
Features: This book is a teaching material for hotel service and management programs in secondary vocational schools and is a national planned textbook. It consists of eleven chapters, covering topics such as an overview of the front office, room reservations, front desk concierge services, front desk services, switchboard services and business center, front desk service language, front desk sales, front desk information communication, front desk guest relations, front desk staff management, and front desk quality control. The book is rich in content, well-structured, widely applicable, combines theory with practice, and is highly operational.