Front Desk and Housekeeping Management

Author: Liu Wei
Publisher:
Publish Date: 2002-07-01
Features: This book mainly includes theoretical knowledge of management in the front office and guest room organization, personnel, business, and services, as well as related content such as architectural layout design, information systems, guest relations, safety, and hygiene management in the front office and guest rooms. This book is also suitable for a wide range of tourism industry professionals as a self-study reference.