IT Service Management: Concepts, Understanding, and Implementation: Concepts, Understanding, and Implementation

Author: Sun Qiang
Publisher:
Publish Date: 2004-01-01
Features: The book "IT Service Management: Concepts, Understanding, and Implementation" approaches IT service management from three aspects—systems, personnel, and technology—comprehensively elaborating on the theories and best practices of IT service management. I believe the publication of this book provides important reference materials for domestic enterprises to master IT service management, and it plays a significant guiding role in promoting the use of scientific management tools and approaches by domestic enterprises to better manage their existing information systems. CIOs both domestically and internationally agree on the view that IT organizations must be more flexible in adapting to their business needs. Now, IT service management has become the key to aligning IT infrastructure with business objectives and can effectively reduce the costs of IT management. As the first specialized work in the field of IT service management in China, this book not only introduces the origin, development process, and philosophy of IT service management—a globally recognized IT management method—but also delves into the methods, application software, and toolsets for implementing IT service management. It also reveals for the first time the experiences and lessons learned from the implementation of IT service management by Chinese enterprises. This includes the IT service management solutions and implementation cases in China from many well-known companies, as well as CA Company. These valuable experiences are hoped to be referenced by more domestic friends.