Property Management Quality Certification

Author: Yang Rongyuan
Publisher:
Publish Date: 2001-08-01
Features: This book is divided into nine chapters. Chapter 1: Overview of Property Management Quality System; Chapter 2: Brief Introduction to Important Quality Terminology and ISO 9000 Family of Standards; Chapter 3: Summary of Understanding and Implementation of ISO 9002 and ISO 9004-2 Standards; Chapter 4: Guidance on Methods and Steps for Implementing ISO 9000 Quality Assurance Model in Property Management; Chapters 5 and 6: Discussion on System Documentation and Management Reviews; Chapter 7: General Introduction to the Implementation Procedures of Quality System Certification; Chapter 8: Experience-Based Introduction to the Application and Practice of Property Management Quality Systems; Chapter 9: Case Studies on the Writing of Quality Manuals, Procedure Documents, Work Instructions, and Other Tertiary Documents, along with Elements of Quality Management and Quality Systems (ISO 9004-2) as Service Standards. This book is suitable for property management professionals to study and reference, and can also serve as a training textbook for professionals in this field.