How to manage customer service

Author: Lu Liming
Publisher:
Publish Date: 2004-01-01
Features: As people's consumption behavior becomes increasingly rational, there is an urgent need for businesses to enhance customer service awareness and master excellent service skills to provide better service. This book is dedicated to helping managers improve their customer service management capabilities. It systematically explains the skills required for conducting and controlling business operations, innovating service, and improving customer satisfaction and brand loyalty. Additionally, it provides detailed solutions to common problems in customer service management through case studies. Managers will learn the importance of customer service management, master efficient skills for conducting customer service management, comprehensively improve their customer service management work, continuously enhance their management level and abilities, and ultimately significantly boost the company's sales performance.