Operation and Management of the Hotel Front Office

Author: Yu Bingyan
Publisher:
Publish Date: 2004-01-02
Features: This book aligns with the development trends of contemporary Chinese hotels and draws on advanced and scientific management concepts from the international community. It adheres to the "Four Principles" that should guide the operation and management of the modern hotel industry—specialization, standardization, quality, and normalization. The content of the book transcends geographical and ownership limitations, making it suitable for managers of all types of hotels. Classic case studies are included for easy learning, understanding, and reference.