Information is information

Author: Michael Bloomberg
Publisher:
Publish Date: 1998-01-01
Features: This book describes the operational methods of the Nordstroms and how they serve their customers in a realistic manner, including the secrets of attracting thousands of repeat customers, the methods managers use to run the stores, the continuous success of Nordstrom's retail industry, and numerous strengths. It fully demonstrates the charm of customer service and proves what kind of service is the guarantee of financial success and invincibility in the retail industry. Michael Bloomberg has much to say: He was once a rising young partner at Solomon Brothers, a major investment bank on Wall Street, conducting hundreds of millions or billions of stock trades every day in the trading floor. But after the company was acquired, he was fired due to internal power struggles. In late 1981, at the age of 39, Bloomberg, with a $10 million severance package, began his entrepreneurial journey in the information industry, primarily focused on financial services. With his deep understanding of the banking industry, extraordinary sales skills, and keen insight into customers' potential needs, he quickly rose to prominence again. This book is Michael Bloomberg's only public monologue.