Action Plan for High-Quality Service

Author: British Market Association
Publisher:
Publish Date: 2002-05-01
Features: In today's highly competitive social environment, customer service has become one of the key factors determining business success. "Excellent Customer Service Skills" provides you with the means to address customer service issues. Each service skill is self-contained and can be used individually to improve specific customer service techniques. They can also be implemented comprehensively to provide the organization with a complete set of action plans.