Winning Management Guidelines

Author: Qiu Meizhen
Publisher:
Publish Date: 2004-04-01
Features: This book primarily elaborates on two aspects: exception management and complaint management. For exception management, it discusses the early detection of exceptions within factories, appropriate handling methods, and proactive prevention strategies. For complaint management, it covers the objectives, effects, implementation strategies of complaint management, as well as the loss costs caused by complaints. Moreover, with the international trend of quality improvement strategies, the book also explains the exceptions and complaint management required by the ISO 9000 series.
This book primarily elaborates on two aspects: exception management and complaint management. For exception management, it discusses the early detection of exceptions within factories, appropriate handling methods, and proactive prevention strategies. For complaint management, it covers the objectives, effects, implementation strategies of complaint management, as well as the loss costs caused by complaints. Moreover, with the international trend of quality improvement strategies, the book also explains the exceptions and complaint management required by the ISO 9000 series.