Hotel and Catering Implementation of 2000 ISO 9001 Standard Classic Case

Author: Qu Zhongbing
Publisher:
Publish Date: 2002-05-01
Features: This book is primarily divided into three parts: Part 1 elaborates on the service characteristics of modern hotels and restaurants and provides an incisive explanation of the 2000 version of the ISO 9001 standard, facilitating a comprehensive and correct understanding and adoption of the standard by hotels and restaurants; Part 2 systematically introduces the principles, methods, and techniques for developing quality management system documents (including quality manuals, procedural documents, operational documents, records, etc.) in conjunction with the service processes of hotels and restaurants; Part 3 presents successful case studies of ISO 9001 implementation by well-known hotels and restaurants. This book aims to help hotels and restaurants successfully improve service quality and win customers by implementing international standards for standardized management, thereby expanding their reputation and market share. It also holds significant reference value for a broad range of quality management professionals and consultants.