Exception management

Author: Ma Yaxia
Publisher:
Publish Date: 2004-04-01
Features: Emphasizing exception management is a very important issue because management still has many arbitrary and vague elements. It may create "blind spots" in management, which, although not immediately noticeable, can potentially cause significant damage to the company's development over time. Exception management involves delegating routine and process-oriented work to subordinates while focusing on handling exceptional matters. Between Kongming's "hands-on" approach and Gates' detachment, who do you choose? — We chose the latter — The true mission of a leader should be to focus on managing events outside the normal process and gradually integrate the handling of exceptional events into the company's standardized management processes. Establish a conversion mechanism from non-standard to standardized management processes, rather than spending energy on issues that the company's normal management mechanisms can handle. Additionally, the concept of "pursuing exceptions" should also be an important idea for leaders.