Business Process Design and Management (2nd Edition)

Author: Jiang Zhiqing
Publisher:
Publish Date: 2004-03-01
Features: This book explores "how to design and manage business processes under the constraints of external business environment and internal resources." Through numerous case studies on process design and management, it introduces the principles, methods, optimization, reorganization, and management of business processes in enterprises. It particularly discusses business process and management under information technology conditions, explaining that the quality of business process design and management determines the prospects for sustainable development of enterprises. It also addresses issues and interconnections related to BPR and ERP methods. The book covers the design principles and methods of business processes in enterprises, as well as process optimization, reorganization, and management. It especially highlights new content such as how to design core business processes based on a company's marketing characteristics, production and sales characteristics, and production models, and how to optimize key processes. This can help domestic manufacturing enterprises establish process management systems and assist management software solution providers in mastering process design and management knowledge, enabling them to evolve from pure technical solution providers into comprehensive management solution providers. The appendix includes complete examples of enterprise business processes and procedural documents, which are highly valuable for enterprises implementing process management. The book is primarily presented through charts and cases, avoiding lengthy theoretical explanations, making it clear, concise, and very easy to learn and read.
Target Audience: This book can serve as a training manual for business management, and it is also suitable for business management personnel and university teachers and students as a reference.