Tourism Human Resource Management

Author: Johnson
Publisher:
Publish Date: 2004-04-01
Features: The target readers of this book are undergraduate and associate degree students in tourism-related fields, managers, supervisors, and team leaders in enterprises, as well as proactive employees. The main text summarizes a large number of methods, techniques, and tools for readers, presented clearly and concisely, making them immediately applicable. Each chapter includes several practical exercises in the "Instant Action" section, requiring readers to review and immerse themselves in scenarios, think critically, and apply the knowledge. The case studies at the end of each chapter introduce management scenarios in the tourism industry, asking readers to solve real-world human resource problems based on the content taught earlier, closely linking readers with virtual enterprise management. The answers to the exercises in the appendix summarize the key learning points of each chapter, enabling students to conveniently review and retain the material. This book focuses on the latest trends in the tourism industry, providing a comprehensive discussion of team management, communication methods, employee rotation, recruitment and selection, training and development, and the resolution of complaints, conflicts, and cultural differences in the workplace. It particularly emphasizes workplace cultural diversity, industry relationships, and legal relationships. The authors come from Australia, a major tourism country, with a unique background and extensive practical experience. The themes discussed in this book, the analysis of challenges and conflicts faced by the tourism industry, and the guidance on standardized operations of tourism enterprises are urgently needed in China, where the tourism industry is rapidly developing. The numerous methods, techniques, and tools presented in the book are engaging and organized in convenient sections, helping readers connect theory with virtual enterprises, thereby deepening understanding and retention. Target Audience: Undergraduate and associate degree students in tourism-related fields, managers, supervisors, team leaders in enterprises, and tourism professionals.