Quality Toolbox

Author: Tagore
Publisher:
Publish Date: 2004-04-01
Features: Best-selling book in the American business community, from the Quality Tools Conference of the American Society for Quality, a work treasure for quality professionals worldwide! This book was voted by members of the American Society for Quality as "the most useful and practically valuable quality tools reference book." Various quality tools are like a bunch of fresh and delicious fruits placed before us, ready for us to pick and taste. We can choose the ones that suit our problem's nature, difficulty, scope, and organizational maturity. Don't pick the wrong ones! American senior experts suggest: "It's best to buy two copies, because it will never sit on the shelf—it will be used every day. Soon, its corners will be curled, and it will be full of markings. Remember, don't lend it out, because the borrower will quickly realize they can't live without it."
The Quality Toolbox is a comprehensive reference book that includes a variety of quality methods and techniques. It covers the most common tools in quality improvement, as well as less commonly used tools, and even six or seven tools invented by the authors that can't be found elsewhere. Readers can discover the seven widely used basic quality control tools (e.g., fishbone diagrams and Pareto charts) as well as newer management and planning tools, which we sometimes call the "new seven quality control tools" (e.g., affinity diagrams and arrow diagrams). The tools introduced in this book can be used to develop problem solutions and evaluate plans, analyze processes and explore root causes, plan, and perform data processing and statistical analysis. With this book, quality improvement teams can enhance their work efficiency and effectiveness while reducing reliance on professional quality experts. At the same time, professionals in the fields of quality and training can use The Quality Toolbox as a convenient reference to find effective methods for learning quality tools, techniques, implementation experience, and application tips.