Customer Emotion Management: Examples and Techniques: Examples and Techniques

Author: Zhao Min
Publisher:
Publish Date: 2004-04-01
Features: Manager's Adaptability Management Ability Training Series. The emotional state of customers—whether good or bad, happy or sad—determines whether they accept or reject our products and services. The ability to make our customers feel pleasant determines whether our business has the capacity and value to move forward. This book not only provides theoretical explanations and guidance for managers but also offers targeted, persuasive examples to help them quickly master the skills of winning customer trust and enhance the adaptability of management. Manager's Adaptability Management Ability Training Series. The emotional state of customers—whether good or bad, happy or sad—determines whether they accept or reject our products and services. The ability to make our customers feel pleasant determines whether our business has the capacity and value to move forward. This book not only provides theoretical explanations and guidance for managers but also offers targeted, persuasive examples to help them quickly master the skills of winning customer trust and enhance the adaptability of management.