Pursue Quality -- The Seven Management Principles of World-Class Enterprises: The Seven Management Principles of World-Class Enterprises

Author: John Blackmore
Publisher:
Publish Date: 2000-05-01
Features: This book is one of the series "Practical Management Translation," introducing the importance of customer focus for businesses, how to adopt effective measurement standards, and how to conduct personnel training and education—seven key quality management principles that are being practiced by successful companies worldwide. From McDonald's to Panasonic, from HP Computer Corporation to Honda Group, the key to their success lies in fully recognizing these quality management principles and putting them into practice. How to compete and win in manufacturing and service industries—only through the smiles of customer satisfaction can one find joy in work and increase corporate profits. Currently, competition among businesses is fiercer than ever before. To survive and thrive, companies must become smarter and more flexible; they should be learning organizations, and this learning must be faster and more effective. Companies must also persistently track customer behavior, provide accurate feedback, and deliver it to all operational staff and strategists. Success always attributes to leaders: because of their influence, companies will perform better.