Hotel Etiquette

Author: Zhang Wen
Publisher:
Publish Date: 2002-02-01
Features: After years of accumulation in teaching, research, and practice, this book has been revised based on the 1997 edition, making the second edition more comprehensive, improved, and timely. The content of the book is roughly divided into: etiquette norms, etiquette requirements, and hotel department etiquette. This book attempts to grasp hotel etiquette through numerous examples, detailed analysis, and new and practical perspectives, hoping to benefit hotel industry professionals and a broad readership.