China General Manager's Handbook -- Quality Manual: Quality Manual

Author: Liu Wei
Publisher:
Publish Date: 2003-10-01
Features: "Without quality, it's death!" Jack Welch's famous quote has become the "diagnosis" for corporate survival. "The 21st century is the century of quality." Research on quality and quality management has a broad social foundation, with both theoretical studies and practical applications rapidly developing at an unexpected pace. Quality management is a timeless theme for all types of enterprises. Almost all corporate leaders and economists recognize that product or service quality is a powerful strategic weapon for market dominance, playing a crucial role in the survival and development of businesses. The concepts and methods of quality management have been continuously updated and refined. From classical TQM to the currently widely implemented ISO9000, from traditional compliance-based quality perspectives to the rapidly evolving customer satisfaction philosophy and its business strategies, from product quality management to service quality management, from purely corporate management practices to sustainable and stable socio-economic development, the content is very rich. In recent years, both domestically and internationally, research and practice in quality management have been highly valued. A large number of advanced quality management ideas and methods have been proposed, demonstrated, and applied, such as quality-focused design, quality function deployment (QFD), robust design, Six Sigma management, and more. These have further promoted the development of quality management systems, gradually transforming quality management into a systematic theoretical discipline. With China's entry into the WTO and the development of globalization and informatization, how to ensure and continuously improve product and service quality, and how to maintain an unbeatable position in increasingly fierce market competition, have become urgent challenges for all Chinese enterprises.