Seamless Government Public Sector Re-engineering Guide

Author: Russell M. Linden (USA)
Publisher:
Publish Date: 2002-01-01
Features: This book details the steps of reinvention, explaining how to evaluate and design during the government reinvention process, how to overcome resistance, and how to implement fundamental changes. It also highlights that seamless government does not involve discarding existing administrative procedures entirely. Seamless government is the main reason and characteristic of the quiet public management revolution we are experiencing, as well as a response to the shift from a producer society to a customer society. The book uses examples from various levels of government to demonstrate how reinvention principles can be applied to management at all levels. It details the steps of reinvention, explains how to evaluate and design during the government reinvention process, how to overcome resistance, and how to implement fundamental changes. It reveals that seamless government does not involve discarding existing administrative procedures entirely, nor is it oriented toward departments, functions, quantities, or scales. Instead, it is customer-oriented, result-oriented, and competitive-oriented.