Consult performance evaluation

Author: Phillips (USA)
Publisher:
Publication Date: 2001-11-01
Features: The first comprehensive and practical book introducing the bottom line of consulting projects. The author has served as a bank president, training and development manager for Fortune 500 companies, and a management professor at universities. His clients span 20 countries, including internationally renowned giants such as ATT, Federal Express, Motorola, and Xerox. The six measurement metrics proposed in this book are supported by case studies from major companies, comprehensively demonstrating the impact of consulting, including measuring return on investment (ROI). This balanced measurement approach is equally essential for consultants who wish to demonstrate the value of consulting interventions. Dr. Jack Phillips's method for measuring the return on investment of consulting is truly unique. Measuring the Value of Consulting should be a must-read for anyone involved in the consulting process.