ISO9000:2000 Certification General Tutorial: 2000 Certification General Tutorial

Author: Wu Jianwei
Publisher:
Publish Date: 2002-03-01
Features: This series of books avoids purely theoretical writing and emphasizes practicality. It focuses on organizing the content around practical aspects such as the work process required to establish and apply an ISO9000 quality management system in an industry, as well as the tasks enterprises should undertake after implementing the standard. The book provides a detailed analysis and introduction of the principles and basic requirements of the ISO9000:2000 family of standards, particularly offering in-depth analysis and guidance on the customer satisfaction strategy explicitly required by the new standard. It also comprehensively covers the entire curriculum for internal auditor training. This book can serve as a reference for various organizations to establish quality management systems, a handbook for auditors, and a textbook for ISO9000 professional training and quality certification courses.