How to achieve multi-channel business

Author: Jeff Webb
Publisher:
Publish Date: 2002-10-01
Features: The highly reliable and profitable multi-channel service industry truly meets the needs of customers and the desire of businesses to pursue profits. Among the new generation of companies that provide comfortable and efficient services to customers, there are well-known traditional companies and new players with outstanding track records. M-BOMB forces every company to strive to improve its product delivery, ensuring timely delivery whether customers are at home or on the go, whether ordering online or shopping in a mall. This book will provide comprehensive guidance for both new and established companies, helping them survive in M-BOMB. Successful companies always go the extra mile to provide everything customers can think of through sales staff, online channels, phone services, and personalized services.