Easy Payment Collection: The Winning Techniques for Handling Overdue Accounts Receivable: The Winning Techniques for Handling Overdue Accounts Receivable

Author: Carol Friesen
Publisher:
Publish Date: 2003-12-01
Features: The author provides an in-depth analysis of the reasons behind businesses and general debtors delaying payments. Learn how to combine soft and hard tactics, using both legal and psychological approaches to ensure debtors either stop delaying or no longer dare to do so. No need for aggressive threats or relentless pursuit—there are methods and techniques to follow when collecting debts. This book will help you find joy in handling collection issues. As the author states in the conclusion, "As a collector, you have the power to change people's lives. Learn to collaborate with your debtors, and the rewards you gain will be far greater than the money you recover!"
People often have a fear when it comes to the word "collection." In the business world, customers are "friends," and it's not easy to offend them. Yet, millions of debts go unresolved due to the other party's "stubbornness." In life, how many times have you lent money to a friend, only to have the repayment date stretch indefinitely!
The author of this book—Carol Friesen, a renowned American debt collection expert with 15 years of hands-on experience—shows you how to collect receivables effortlessly while maintaining a good business relationship with the debtor. This method includes:
- How to make collection calls
- How to write collection letters in both Chinese and English
- How to break down various excuses for non-payment
- How collectors can overcome psychological barriers during debt recovery
- How to use exceptional communication skills to penetrate debtors' psychological defenses
Additionally, the author delves into the underlying reasons why businesses and general debtors delay payments, teaching you how to combine soft and hard tactics, leveraging both legal and psychological approaches to ensure debtors either stop delaying or no longer dare to do so. No need for aggressive threats or relentless pursuit—there are methods and techniques to follow when collecting debts. This book will help you find joy in handling collection issues. As the author states in the conclusion, "As a collector, you have the power to change people's lives. Learn to collaborate with your debtors, and the rewards you gain will be far greater than the money you recover!"