Establishment, Implementation, and Improvement of Service Organization Quality Management System

Author: Li Xuefang
Publisher:
Publish Date: 2003-10-01
Features: This book is written by the author based on his many years of experience in providing consulting, auditing, and training services to enterprises, combined with his theory and understanding of the ISO 9000 family. The book starts with the concept and overview of service organizations, covering the application, analysis, and planning and implementation of GMS systems. It also incorporates new knowledge in contemporary quality management, such as China's National Quality Award and Six Sigma management, providing a relatively complete introduction to the entire process of GMS implementation and improvement.