Front Desk Service and Management

Author: Zeng Xiaoli
Publisher:
Publish Date: 2002-01-01
Features: To further implement the educational reform plan jointly launched by the Ministry of Education and the National Tourism Administration, and to meet the new teaching needs of tourism secondary vocational schools, our organization has compiled a new teaching material for the Hotel Management and Administration program in secondary vocational schools. This series of textbooks is based on the newly issued "Teaching Syllabus for Hotel Service and Management Program in Secondary Vocational Schools" promulgated by the Department of Vocational and Adult Education of the Ministry of Education in 2001. It summarizes the experience of our organization in publishing teaching materials for tourism secondary vocational schools, closely aligns with the teaching practices of tourism secondary vocational schools, emphasizes the connection between theory and practice, and focuses on cultivating students' practical and operational skills while ensuring the completeness of the textbook system. It incorporates the latest research and practical achievements from both domestic and international sources, ensuring a certain degree of foresight for the new century.
This book is based on the newly issued "Teaching Syllabus for Hotel Service and Management Program in Secondary Vocational Schools" promulgated by the Department of Vocational and Adult Education of the Ministry of Education in 2001. It summarizes the experience of our organization in publishing teaching materials for tourism secondary vocational schools, closely aligns with the teaching practices of tourism secondary vocational schools, emphasizes the connection between theory and practice, and focuses on cultivating students' practical and operational skills while ensuring the completeness of the textbook system. It incorporates the latest research and practical achievements from both domestic and international sources, ensuring a certain degree of foresight for the new century.
This book is divided into two parts: the Service Section and the Management Section. It introduces basic knowledge of room sales, room reservations, reception and information services, cashier services, concierge services, switchboard services, business centers, front desk information management, and front desk room sales.