Example of service quality management system document preparation

Author: China Enterprise Management Consulting Co., Ltd.
Publisher:
Publish Date: 2001-10-01
Features: The quality management system documentation consists of a quality manual, procedural documents, work instructions, and records. The quality manual is a document that provides consistent information about the quality management system to both internal and external stakeholders. Procedural documents and work instructions are documents that provide information on how to consistently perform activities and processes. Records are documents that provide objective evidence of activities performed or results achieved. The content of this book is based on a service organization that has obtained ISO9001:2000 certification and is composed of two parts: quality manual examples and procedural document examples. In the first part, the quality policy and quality objectives are presented as important components of the quality manual. This is just one approach and not mandatory; publishing the quality policy and quality objectives as separate documents also meets standard requirements. Therefore, when preparing a quality manual, organizations can add or delete content based on actual circumstances to ensure compliance with both standards and practical requirements. The second part, procedural document examples, consists of three aspects: procedural documents required by ISO9001:2000, recommended procedural documents for addition, and optional procedural documents for preparation.