Enterprise business operation and management

Author: Fu Yunxin
Publisher:
Publish Date: 2003-04-01
Features: This book is a knowledge snack for corporate professionals. It fully embodies the concepts of systematic, procedural, graphical, and simplified approaches; focuses on introducing specific and practical strategies and operational techniques; features innovative concepts, formats, and content; and is written in a lively style, allowing readers to enjoy a pleasant reading experience. The book includes five chapters: Organizational Management and Operations of Business Departments, Methods for New Customer Development and Old Customer Retention, Customer Service and Management, After-Sales Service Management and Customer Complaint Handling, and Business Operations and Management of Contracts, Orders, and Payments.