Consumer Rights Protection Manual

Author: Qi Hao
Publisher:
Publish Date: 2003-11-01
Features: Consumer Rights Protection Handbook. As a legal education book, this book reflects the following characteristics in its writing:
First, comprehensive content. At the beginning of the book, readers are introduced to some basic knowledge about consumption. Then, from five aspects—product quality, catering, entertainment, and tourism services, medical and health care, public utilities, and transactions and sales—the book reveals relevant legal issues and dispute resolution methods in various consumption fields. Finally, we provide detailed introductions to the protection channels for consumer rights through two chapters: "Self-Protection" and "Administrative and Judicial Protection." Second, focus on hotspots and difficulties. In addition to traditional consumption areas, the book pays more attention to the hot and difficult issues in social consumption disputes. For example, in disputes over public utility services, the problem of consumers struggling to seek help occurs frequently; while in tourism service disputes, the lack and lag of regulatory legal norms also hinder the protection of consumer rights. Third, strive for simplicity and clarity. In terms of writing style, the book adopts the method of combining theory with practice and using cases to explain the law. It not only explains legal principles but also reveals lessons that can be learned from various types of consumption disputes, serving as a warning to readers. The book reflects the common legal issues in current consumption disputes and, through specific cases, proposes legal solutions to problems. It is an indispensable tool for consumers as well as consumer rights protection workers.