Secrets of the Imperial Hotel Service

Author: Zhang Lin
Publisher:
Publish Date: 2000-10-01
Features: This book covers every aspect of hotel service: the entrance, reception desk, lobby, corridors, guest rooms, switchboard, catering services, banquet planning, bar, VIP reception, and more. Each aspect is further divided into numerous details, and every detail contains real and useful experience and tips (please refer to the "Table of Contents"). The service of the Imperial Hotel is thoughtful, attentive, and meticulous, embodying the essence of business activities and carrying universal significance for all industries.