Hotel and Property Service Case Analysis

Author: Lü Haiyan
Publisher:
Publish Date: 2003-11-01
Features: Common cases, special cases, distinctive cases, vivid and lively cases, combination of theory and practice, thinking beyond examples, in-depth yet simple analysis, exploration of the essence of service. The uniqueness of this book lies in its use of real and verifiable events from service, providing concise analysis and dissection for each case. After identifying the issues in service, it offers practical reflection questions, making it both comprehensive and applicable. The uniqueness of this book lies in its use of real and verifiable events from service, providing concise analysis and dissection for each case. After identifying the issues in service, it offers practical reflection questions, making it both comprehensive and applicable.