Perfect Sales: Retail Service Standard Manual: Retail Service Standard Manual

Author: Fan Lili
Publisher:
Publish Date: 2004-01-01
Features:
· Absorbs the essence of perfect sales service
· Collects the culmination of modern sales standards
· An ideal platform for humanized sales service
· The necessary path to standardized sales management
Sales service is not simply selling goods to customers; it is a highly standardized profession. From greeting customers to completing sales, there are established protocols, and the service process places greater emphasis on sales methods and artistry. This book begins with a fundamental understanding of sales service, introducing the standards for sales assistants' appearance and etiquette, service language, work procedures, product display techniques, and safety service, among others. It is suitable for sales assistants to study, can serve as learning material for sales assistants to enhance their professional skills, and can also be used as a reference for commercial enterprises to train sales assistants.