Newly Compiled Modern Hotel Standard Management Compendium

Author: Ren Jie
Publisher:
Publish Date: 2003-12-01
Features: With the continuous development of the tourism industry and the increasing frequency of international exchanges, modern hotels must adopt modern and standardized management methods to ensure effective management. Customers should feel clean, convenient, and safe in terms of hotel facilities; innovative in dining; and receive sincere service. The surrounding environment should be aesthetically pleasing and elegant, creating a homelike atmosphere for guests. During the writing process, the target audience is the broad hotel industry professionals, with the aim of improving their professional skills. The content is designed to be specific, practical, and highlight operational and practical aspects, making it an excellent reference book for modern hotel standardized management and a textbook for training hotel staff. This book covers all aspects of modern hotel management, including standardized management practices in departments such as the front office, housekeeping, food and beverage, leisure and recreation, shopping mall, human resources, finance, security, and engineering, as well as hotel marketing, customer relations, and environmental management. During the writing process, the target audience is the broad hotel industry professionals, with the aim of improving their professional skills. The content is designed to be specific, practical, and highlight operational and practical aspects, making it an excellent reference book for modern hotel standardized management and a textbook for training hotel staff.