Zhu Lan Quality Manual (Fifth Edition)

Author: Joseph M. Juran
Publisher:
Publish Date: 2005-03-01
Features: This manual can also serve as a helpful guide for "stakeholders" who, although not directly involved in the production and sales of products and services, need to understand the quality of what is produced and related side effects. These stakeholders include the customer chain, the public, owners, the media, and government regulatory authorities. It is a reference book for all aspects involved in product, service, and process quality. Based on the previous four editions, the "all aspects" here include:
· Various industries that constitute the international economy: manufacturing, construction, and various types of service industries—such as transportation, communications, utilities, finance, healthcare, medical services, government agencies, and so on.
· Functional areas involved in the production of products (both tangible products and services), such as research and development, market research, finance, operations, marketing and sales, human resources, supplier relations, customer service, administrative management, and supportive activities.
· All levels of employees within an organization, from top management to ordinary staff. It is not correct to assume that this book is only intended to meet the needs of quality managers and quality professionals. The book aims to serve the entire quality function, involving all departments of the organization and personnel at all levels.
· Various specialists involved in quality planning, quality control, and quality improvement processes.