Customer Service Bible: Customer Service Satisfaction is Worthless, Customer Loyalty is Priceless

Author: [USA] Jeffrey H. Gitomer
Publisher:
Publish Date: 2002-04-01
Features: This book introduces methods of customer service, including content such as "Customers just want your help," "Customers are the ones who pay your salary," "Admit that your service is terrible," and "12.5 Customer Service Principles."