Customer is Gold: How to Effectively Improve Customer Satisfaction and Permanently Capture the Customer's Heart

Author: Sarah Cook [USA]
Publisher:
Publish Date: 2005-05-01
Features: This book clearly explains from a practical perspective how to design, implement, and maintain an excellent customer service program, emphasizing the strategic aspects of customer service—such as increasing engagement, listening to customer feedback, fostering customer service ethics, and motivating employees to provide high-quality service.