Ask for directions Quality Management

Author: Chen Gong (Compiler)
Publisher:
Publish Date: 2007-02-01
Features: This book focuses on specialized discussions on relatively important and easily misused topics in quality management. These contents reflect the fundamental issues embedded in quality management or quality improvement: the development history of quality management systems, establishing and achieving goals, enhancing the effectiveness of management reviews, implementing process management, improving training performance, partnering with suppliers, controlling packaging processes, emphasizing internal communication, understanding customer satisfaction, and continuously exceeding expectations. These topics reflect the fundamental issues embedded in quality management or quality improvement. This book can serve as both an operational management application guide for enterprises and a management training textbook or reference material. Regardless, the target readers are senior managers, operational management personnel, and quality workers in various organizations, followed by those who provide services for quality management practices—consulting firms, training institutions, and certification body staff. This is because any management tool must first serve the development, performance, and competitiveness of the organization. The organization is the recipient of quality management tools, while others serve the organization and its management objectives.