Call the waiter - (Basic knowledge)

Author: None
Publisher:
Publish Date: 2006-11-01
Features:
To promote the development of occupational training and skill assessment for call service personnel, and to implement the national vocational qualification certification system among call service professionals, the China Employment Training Technical Guidance Center, after completing the formulation of the "National Occupational Standard—Call Service Personnel (Trial)" (hereinafter referred to as "the Standard"), organized experts who participated in the writing and review of "the Standard" and other relevant experts to compile "National Vocational Qualification Training Course—Call Service Personnel" (hereinafter referred to as "the Course").
The Course is closely aligned with "the Standard" in terms of content, striving to reflect the guiding principle of "orienting toward occupational activities and focusing on occupational competence," highlighting the characteristics of occupational training. Structurally, it is organized in a modular manner, targeting the domains of call service personnel's occupational activities, and divided into four levels: Call Service Personnel, Assistant Call Service Technician, Call Service Technician, and Senior Call Service Technician. The basic knowledge section of the Course covers "Basic Requirements" of "the Standard"; the skill section's chapters correspond to "Occupational Functions" of "the Standard," sections correspond to "Work Content," and the content within sections aligns with "Skill Requirements" and "Related Knowledge" of "the Standard."
"National Vocational Qualification Training Course—Call Service Personnel (Basic Knowledge)" is suitable for training the fundamental knowledge of call service personnel at all levels and serves as a recommended supplementary book for vocational skill assessment.