Front Desk Room Service and Management - (Tourism Management Series)

Author: Li Guangyu
Publisher:
Publish Date: 2007-02-01
Features: This book is tailored to the characteristics of hotel operations, introducing front office and housekeeping aspects separately. Each chapter is structured into theoretical overview, service technology, service skills, and management, providing a layered explanation. The overview section primarily covers the basic knowledge of the front office and housekeeping departments. The service technology section focuses on the service techniques and key points of the front office and housekeeping. The service skills section explains how to flexibly apply service techniques to serve guests. The management section introduces basic management methods and tools. Additionally, each chapter includes supplementary reading materials, small knowledge points, and case analyses. At the end of each chapter, practical training operations are provided to better broaden students' knowledge, enhance their hands-on skills, and facilitate teachers' classroom instruction. This book can serve as a teaching resource for students majoring in tourism management at vocational and technical colleges, as well as a training manual and reference for tourism and hotel management professionals.