Effective Communication (The Adai Series)

Author: Marty Brownstein
Publisher:
Publish Date: 2004-01-01
Features: This book is a comprehensive guide that not only enhances readers' communication skills and techniques but also helps them solve communication challenges and conflicts. The two authors are not only renowned speakers themselves but also provide communication consulting and guidance to various organizations and groups. The book is divided into six parts. Part one explores the four ways people express themselves and the four ways they listen to others. Part two details the entire content of "active listening"—how to do it and what to do to make active listening effective, while also telling readers what language and nonverbal behaviors to avoid when listening. Part three focuses on how to speak confidently, the nonverbal tools for confident speaking, techniques and tools for improving information content, and the positive and powerful ways to use language, helping readers realize that how you say something is more important than what you say. Part four provides constructive conflict resolution models and tools. Part five offers solutions to common communication challenges, such as email writing skills, communication taboos, resolving customer issues, sales issues, service issues, how to conduct effective interviews, train employees, chair meetings, and handle relationships with management. Part six summarizes communication skills and methods for specific communication environments, such as the top ten principles for phone communication, ten tips for teamwork, and ten behaviors to increase credibility. Whether you are a seasoned pro in the art of communication or a newcomer, you will find key points, methods, and secrets to handling communication issues in this book. The book is accompanied by vivid comic illustrations and practical icons, with language that is humorous, profound, and accessible to all.