Star Hotel Training Guide: Front Office & Housekeeping Management Q&A Handbook

Author: Teng Baohong
Publisher:
Publish Date: 2006-12-01
Features: Modern hotels are not only comprehensive service enterprises integrating dining, accommodation, transportation, entertainment, shopping, and tourism, but also economic entities that fully reflect modern technology, material civilization, and spiritual civilization. This book uses front office and housekeeping service knowledge as its material and targets a broad readership of front office and housekeeping service personnel. Referencing the current latest management and operational standards in the hotel industry, it meticulously summarizes common problems and misconceptions in the front office and housekeeping operations and management process. It provides a highly practical and reliable problem-solving template for hotel business decisions, staff management and training, and actual work processes. It covers both fundamental hotel knowledge that employees must master and adhere to, as well as specialized service knowledge for each department. It serves as both a textbook for hotel services and a reference book for hotel management.