Secretary communication

Author: Chen Changsheng
Publisher:
Publish Date: 2007-01-01
Features: The essence of secretarial work is communication. To achieve success, one must first learn to communicate. Cultivate both inner and outer qualities, learn from the virtuous, turn excellence into a habit, and ensure smooth communication. Phone communication is an exchange without meeting. A single phone call can reveal a secretary's personal qualities and work responsibility. Effective communication begins with understanding where the barriers lie. Only then can you avoid them. Secretarial work is a professional skill. If you think it's just about drafting documents, tidying up the office, answering the phone gently, or occasionally making coffee for your boss, then you're not a secretary but a housekeeper. The professionalism of a secretary lies not in trivialities and caution, but in communication. Good communication skills are a crucial indicator of whether you can become a secretary. The author of this book summarizes their long experience working as a secretary in large multinational companies in Hong Kong, guiding you on how to become an outstanding secretary.
The profession of a secretary is both ancient and young. It's considered ancient because secretaries have existed since ancient times, though under different titles. It's young because changing times have placed higher demands on secretaries, giving the title deeper meaning, and the functions of the role have evolved accordingly. At its core, secretarial communication is about interpersonal relationships. This book focuses on communication issues from the perspective of a secretary's professional characteristics. The author summarizes their extensive experience working as a secretary in large multinational companies in Hong Kong, offering insights on how to become an outstanding secretary.