Service spirit

Author: Song Yushu
Publisher:
Publish Date: 2006-12-01
Features: This book is not a theoretical textbook about the spirit of service, but rather a concrete presentation of the recognized service levels, service awareness, and service standards in the service industry. It provides corporate behavioral norms and employee behavioral guidelines that embody the true spirit of service. It serves as a training guide for grassroots managers and employees in customer service across various industries, especially for those in the service industry. It is also a reference book for service practitioners to update their awareness and standards of service.