Modern Hotel Room Service Management and Cases

Author: Zou Yimin
Publisher:
Publish Date: 2003-08-01
Features: This book elaborates on two important branches of property management—front office management and housekeeping management. It also analyzes and discusses hot topics such as the design and control of front office atmosphere, key card services, information management, and the development of themed rooms, as well as exploring customized service models for housekeeping.