Common Cases in Hotel Service 570

Author: Song Xiaoling
Publisher:
Publish Date: 2001-03-01
Features: "570 Cases of Common Hotel Service" is written by hotel professionals after analyzing and summarizing common issues in the process of studying hotel services both domestically and internationally. This book has three characteristics: , the cases are selected from common emergencies and difficult situations in hotel service, making them representative; second, the analysis of cases and the handling of difficult problems have been proven effective through hotel practice, making them practical; third, the process of analyzing and handling problems well reflects the unity of principle and flexibility, making it skillful. The target readers of this book are hotel management and service personnel, teachers and students of tourism colleges and tourism majors, as well as workers in other service industries.