Restaurant English Easy Talk

Author: Zhuo Meiling
Publisher:
Publishing Time: Not Available
Features: Are you working in the hotel service industry? Do you know the English expressions for hotel accommodation scenarios? When traveling abroad, do you know how to communicate with hotel staff? Open up "Hotel English EasyTalk," and everything will be effortless!
· Essential background knowledge to help you quickly understand the principles of hotel English.
· Practical dialogue examples and key phrases to make direct and effective communication easy.
· Reference vocabulary + practice exercises to help you avoid repetitive language and speak more fluently!
The first part of this book, "Common Knowledge for Hotel Accommodation," tells you how to get a better room for the same price, how to negotiate if your reservation is canceled due to lateness, the rules for using the safe, the mysteries of the bathroom, and how to request wake-up calls through the switchboard. These little tips are key to a comfortable stay.
The second part, "Essentials of Reception Service English Conversations," provides detailed guidelines on conversational etiquette when receiving guests, basic sentence structures, and telephone response techniques, serving as a reference for hotel staff.
Parts 3 to 9 are real-life dialogues and application examples, covering everything from reservations and check-in, to delivering luggage, delays in luggage delivery, storing items, losing a claim tag, confirming difficult names, relaying messages, broadcasting calls for guests, explaining laundry times, handling damaged laundry, and dealing with guest complaints.