Enterprise informatization and information systems

Author: Zheng Song
Publisher:
Publish Date: 2003-06-01
Features: This book starts by introducing informatization and industrialization, informatization of enterprises and management information systems, corporate strategic management, and the informatization construction of telecom enterprises. It then explains various models of enterprise information systems (including transaction processing systems, management information systems, decision support systems, executive information systems, and office information systems), elaborates on the development methods and management issues of information systems, and finally introduces the latest developments in telecom enterprise information systems. These developments mainly include internet-based enterprise information systems, as well as enterprise resource planning (ERP), enterprise application integration (EAI), customer relationship management (CRM), and business operation support systems (BOSS) for telecom enterprises. The book is grounded in the practical experience of telecom enterprises and includes several case studies, making it highly readable. It can serve as a training textbook for telecom enterprise management, as well as a reference for undergraduate and graduate students in related fields at universities.