Five Practices of QBQ

Author: (American) Miller, translated by Fu Qiang
Publisher:
Publish Date: 2006-06-09
Features: The sequel to the best-selling book "QBQ! The Question Behind the Question." The book first reviews the essence of QBQ: By asking the QBQ—"The Question Behind the Question"—taking personal responsibility as the key to solving problems, it eliminates common workplace issues such as shirking, complaining, procrastination, and poor execution, thereby building stronger organizations, more dynamic teams, and healthier relationships. Then, using real-life examples, it explains five principles to follow when practicing QBQ and enhancing a sense of responsibility: Learning, Accountability, Creativity, Service, and Trust. It also provides action plans to transform these five principles into organizational and personal strengths. To date, QBQ has been implemented in over 500 organizations worldwide, contributing to the enhancement of personal responsibility. The philosopher Descartes said, "Every problem I solve becomes a pattern that I use to solve other problems in the future." Although change begins with the cultivation of thinking patterns, once the patterns and methods are understood, action is the deciding factor. This book uses vivid and practical examples from daily work to illustrate the principles and methods for taking action to practice QBQ and improve personal responsibility. The 29 QBQ questions in the appendix also provide readers with an action guide on how to transform the cultivation of principles into tangible results.