Apology Magic -- Recognizing People and Interacting with Them

Author: Nobuo Takai
Publisher:
Publish Date: 2003-09-01
Features: In today's society, the most emphasized aspect is "healing wounds and relieving pain." Bravely apologizing can soothe the other person's heart, and once you receive their forgiveness, it can also alleviate your own pain. If you achieve this, you will become known as a "master of apologies" in the eyes of others, and you can also earn the credibility that business professionals should possess. However, simply bowing randomly cannot be considered a true apology in the genuine sense. Only by resolving the other person's inner unhappiness and barriers, and further gaining trust, can an apology be meaningful. Apologies are indeed difficult—childhood mischief, arguments between spouses or lovers, workplace frustrations, and so on. There are countless occasions in life where apologies are needed. Perhaps we have apologized hundreds or even thousands of times, yet each time we still feel the difficulty of apologizing. Especially at work, sometimes you have no choice but to apologize to unreasonable customers and counterparts, which is an unavoidable measure. This book will provide numerous examples to teach you the techniques of apologizing. Sincerely wishing all readers can successfully resolve disputes through these 80 "apology insights" and advance their work in perfect interpersonal relationships.