ISO9000:2000 Certification General Tutorial (2nd Edition)

Author: Wu Jianwei
Publisher:
Publish Date: 2004-08-01
Features: This book has been extensively supplemented, revised, and improved based on the first edition. The author's deep understanding of the ISO 9000 family of standards and rich practical experience in applying the ISO 9000:2000 standard are reflected in the book. It provides a detailed analysis and introduction of the principles and basic requirements of the ISO 9000:2000 family of standards, particularly offering in-depth analysis and guidance on the customer satisfaction strategy explicitly required by the new version of the standard. Additionally, in accordance with the requirements of ISO 19011:2002, it comprehensively introduces the entire curriculum for internal auditor training. This book can serve as a reference for various organizations to establish quality management systems, a toolbook for auditors, and a textbook for ISO 9000 professional training and quality certification courses.